Frequently Asked Questions
-
We process all orders from Monday to Saturday.
-
Estimated delivery times are as follows:
- 2 to 4 working days for West Malaysia
- 5 to 7 working days for East Malaysia
-
Disclaimer: Shipping times may vary based on our courier service.
- If you have not received your product after seven (7) working days from
receiving the confirmation email. - please contact our customer service team for
further assistance.
- If you have not received your product after seven (7) working days from
-
We offer domestic and international delivery.
-
Shipping rates are calculated based on parcel weight and destination country.
*For tax and duties information or any other related questions, please contact our
customer service team for assistance
-
We use Ninja Van for domestic and Singapore shipping service.
-
Aramex for International shipping (excluding Singapore).
-
No. All Online Purchases will be processed and shipped directly to you.
-
In-Store products are only available for walk-in customers.
-
Tracking number will be updated via email once your order has been confirmed.