Frequently Asked Questions

How long does it take for delivery?
  • We process all orders from Monday to Saturday.

  • Estimated delivery times are as follows:

    • 2 to 4 working days for West Malaysia
    • 5 to 7 working days for East Malaysia
  • Disclaimer: Shipping times may vary based on our courier service.

    • If you have not received your product after seven (7) working days from
      receiving the confirmation email.
    • please contact our customer service team for
      further assistance.
International Shipping
  • We offer domestic and international delivery.

  • Shipping rates are calculated based on parcel weight and destination country.

*For tax and duties information or any other related questions, please contact our
customer service team for assistance

Which courier service company do you use?
  • We use Ninja Van for domestic and Singapore shipping service.

  • Aramex for International shipping (excluding Singapore).

Can I make an Online Purchase & Pick up In-Store/ Self Pickup
  • No. All Online Purchases will be processed and shipped directly to you.

  • In-Store products are only available for walk-in customers.

Where can I get my tracking number?
  • Tracking number will be updated via email once your order has been confirmed.